Terms of use

Acceptance of Terms

Welcome to HovaSee ("HovaSee", "we", "our", or "us"). These Terms of Use ("Terms") govern your access to and use of the HovaSee platform, including all web pages, APIs, mobile interfaces, public forms, notifications, and related services (collectively, the "Platform").

By creating an account, joining a church organization on HovaSee, or submitting information through any HovaSee-powered form, you ("User", "you", or "your") agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accessing HovaSee on behalf of a church or organization, you represent that you have the authority to bind that organization to these Terms, and references to "you" include both you individually and the organization.

If you do not agree to these Terms, you must not access or use the Platform.

Eligibility

To use HovaSee, you must:

• Be at least 18 years of age, or be at least 13 years of age with verifiable parental or guardian consent
• Have the legal capacity to enter into a binding agreement under Nigerian law
• Not be barred from using the Platform under any applicable law or regulation
• Provide accurate, complete, and current information when creating your account

Church administrators who create an organization on HovaSee represent that they are authorized representatives of the church or ministry they are registering, and that their use of the Platform on behalf of that church complies with the church's own governance and applicable law.

Accounts and Registration

A. Account Creation

You may create a HovaSee account using an email address and password or via Google OAuth. You are responsible for providing accurate information during registration and keeping your account details up to date.

B. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to:

• Use a strong, unique password and not share it with others
• Log out of shared or public devices after each session
• Notify us immediately at security@hovasee.com if you suspect unauthorized access to your account

HovaSee will not be liable for any loss or damage arising from unauthorized use of your account where you have failed to take reasonable steps to protect your credentials.

C. Account Roles

Your access to Platform features is governed by the role assigned to you within your church organization. Roles include (but are not limited to): General Overseer, Group Pastor, Campus Pastor, Church Admin, District Pastor, Zonal Leader, Small Group Leader, Team Leader, Team Member, and Member. Role permissions are configured by your church administrator. HovaSee is not responsible for role assignments made by your church.

D. One Account Per Person

Each individual may maintain only one HovaSee account. Creating duplicate or impersonation accounts is prohibited and may result in immediate account suspension.

Church Organizations and Administrator Responsibilities

A. Church Creation

Any eligible user may create a church organization on HovaSee. By doing so, the creating user becomes the organization owner and takes on administrator responsibilities for that organization, including managing members, configuring roles, and overseeing data entered into the Platform.

B. Administrator Obligations

Church administrators and owners are responsible for:

• Ensuring that all members and leaders they invite or admit to their organization have consented to their data being managed on HovaSee
• Configuring role-based access controls appropriately so that members only access information relevant to their role
• Informing first-time visitors and members that their personal information will be stored and managed on a third-party platform
• Ensuring their church's use of the Platform complies with the Nigeria Data Protection Regulation (NDPR) and any other applicable laws
• Reviewing and approving workflow automations, escalation decisions, and approval requests in a timely and responsible manner

C. Data Controller Responsibility

In relation to the personal data of members, leaders, and visitors, the church organization is the data controller and HovaSee is the data processor. The church bears primary responsibility for the lawful basis under which personal data is collected, the accuracy of that data, and the appropriateness of how it is used within the Platform.

Permitted Use

HovaSee is provided for lawful church and ministry operations purposes. Permitted uses include:

• Managing church hierarchy, branches, districts, zones, and small groups
• Sending, receiving, and tracking operational reports
• Managing church workforce, teams, departments, and rotations
• Tracking and following up with first-time visitors and new members
• Configuring and running workflow automations for church operations
• Inviting leaders and members and managing join requests
• Accessing dashboards, analytics, trends, and compliance summaries

You agree to use the Platform only for its intended purposes and in a manner consistent with these Terms, our Privacy Policy, and all applicable Nigerian and international laws.

Prohibited Use

You must not use HovaSee to:

• Upload, transmit, or store any content that is unlawful, defamatory, abusive, threatening, fraudulent, or otherwise objectionable
• Impersonate any person or entity, or falsely represent your affiliation with a church or organization
• Access data belonging to another church organization or user without authorization
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the Platform
• Probe, scan, or test the vulnerability of the Platform or circumvent any security or authentication measures
• Use automated scripts, bots, or scrapers to extract data from the Platform without our written consent
• Introduce viruses, malware, or any other malicious code into the Platform
• Use the Platform in a way that disrupts, degrades, or impairs its availability to other users
• Use member, visitor, or leader data for any purpose outside of legitimate church operations including selling, sharing with third parties for commercial gain, or using for political campaigning
• Use public HovaSee forms (e.g. first-timer capture forms) to collect data under false or misleading pretenses
• Violate any applicable law, regulation, or third-party rights

Violation of these prohibitions may result in immediate suspension or termination of your account and, where appropriate, referral to law enforcement authorities.

Content and Data

A. Your Content

You retain ownership of all content and data you submit to HovaSee, including reports, member records, workflow definitions, visitor information, and organizational settings ("Your Content"). By submitting content to the Platform, you grant HovaSee a limited, non-exclusive, royalty-free license to store, process, and display Your Content solely to provide the Platform's services to you and your church organization.

B. Accuracy of Content

You are solely responsible for the accuracy, completeness, and legality of content you submit. HovaSee does not verify the accuracy of member records, report figures, or visitor information entered by users.

C. Content Standards

You must not submit content that:

• Contains false or misleading information about individuals
• Violates the privacy rights of any person
• Is discriminatory, harassing, or harmful toward any individual or group
• Infringes any intellectual property rights

D. HovaSee's Rights to Content

HovaSee does not claim ownership of Your Content. We may access Your Content only to provide the Platform's services, resolve technical issues, comply with legal obligations, or enforce these Terms. We will not use Your Content for advertising purposes or share it with third parties except as described in our Privacy Policy.

Workflow Automations

HovaSee provides a block-based workflow engine that allows church administrators to automate operational processes, including first-timer follow-up, escalations, and workforce rotations. By configuring and activating a workflow, you acknowledge and agree that:

• You are responsible for reviewing and testing workflow configurations before activating them
• Automated workflows may send notifications to church leaders and members via email and WhatsApp on your behalf; you are responsible for ensuring recipients have consented to receiving such communications
• Automated approval requests and escalation decisions generated by workflows require timely human review by authorized administrators
• HovaSee is not liable for errors, missed follow-ups, or unintended outcomes arising from incorrectly configured workflow definitions
• Workflow execution logs are retained for audit purposes and may be reviewed by your church administrators

HovaSee reserves the right to suspend workflow execution for any church organization that uses the automation engine in a manner that violates these Terms or creates undue load on platform infrastructure.

Third-Party Integrations

HovaSee integrates with third-party services to deliver its features. These include:

• Supabase — authentication and database
• Resend — transactional email
• WhatsApp Business API (Meta) — WhatsApp notifications
• Vercel — cloud hosting and workflow processing
• Google OAuth — third-party sign-in

Your use of HovaSee features that rely on these integrations is also subject to the respective terms and policies of those providers. HovaSee is not responsible for the availability, accuracy, or conduct of third-party services. We will notify users of material changes to third-party integrations where reasonably practicable.

Subscription, Billing, and Payments

HovaSee is currently available without a paid subscription during its early access period. We plan to introduce a paid subscription model in the future. When we do:

• We will provide church administrators with clear advance notice of pricing, billing cycles, and applicable features before any charges are incurred
• Subscriptions will be billed on a recurring basis (monthly or annually) unless cancelled
• Church administrators will be responsible for managing their organization's subscription, including payment method updates and cancellations
• Refund policies will be communicated at the time of subscription launch
• We reserve the right to modify pricing with reasonable notice; continued use after a price change constitutes acceptance of the new pricing
• Non-payment may result in restriction of access to paid features or suspension of the church organization's account

These Terms will be updated with detailed billing and payment provisions prior to the launch of any paid plan. We will notify all existing users before those changes take effect.

Intellectual Property

A. HovaSee's Intellectual Property

The HovaSee Platform, including its software, design, user interface, logos, trademarks, workflow engine, block system, API architecture, and all underlying technology, is owned by HovaSee and protected by applicable Nigerian and international intellectual property laws. Nothing in these Terms grants you any right, title, or interest in HovaSee's intellectual property other than the limited license to use the Platform as described herein.

B. Feedback

If you submit suggestions, ideas, or feedback about the Platform ("Feedback"), you grant HovaSee a perpetual, irrevocable, royalty-free license to use, incorporate, and build upon that Feedback without any obligation to you. You waive any moral rights in Feedback to the fullest extent permitted by law.

C. Restrictions

You may not copy, reproduce, distribute, modify, create derivative works of, or commercially exploit any part of the Platform or its content without our prior written consent.

Availability and Service Levels

We aim to provide a reliable and available platform, but we do not guarantee uninterrupted or error-free access to HovaSee. The Platform may be unavailable due to:

• Scheduled or emergency maintenance
• Infrastructure outages at third-party providers (Supabase, Vercel, etc.)
• Events beyond our reasonable control (force majeure)

We will make reasonable efforts to communicate planned downtime in advance. Cron jobs and workflow processing (e.g. first-timer follow-up automations, SLA checks) depend on the availability of Vercel's infrastructure and may be delayed during outages. HovaSee is not liable for missed automations or notifications resulting from service interruptions.

Termination and Suspension

A. Termination by You

You may close your HovaSee account at any time by contacting us at support@hovasee.com or through your account settings. Upon account closure, your personal profile data will be anonymized or deleted in accordance with our Privacy Policy. Church-level data you created may be retained by your church organization.

B. Termination or Suspension by HovaSee

We reserve the right to suspend or terminate your account or your church organization's access to the Platform, with or without notice, if:

• You breach any provision of these Terms
• You engage in fraudulent, abusive, or illegal conduct
• Your account poses a security risk to the Platform or other users
• Required to do so by applicable law or a competent authority
• You fail to pay applicable subscription fees (once billing is introduced)

C. Effect of Termination

Upon termination, your right to access and use the Platform immediately ceases. Provisions of these Terms that by their nature should survive termination, including intellectual property, limitation of liability, indemnification, and dispute resolution, will continue to apply.

Disclaimer of Warranties

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. To the fullest extent permitted by Nigerian law, HovaSee disclaims all warranties, including:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the Platform will be uninterrupted, error-free, or free of viruses or harmful components
• Any warranty regarding the accuracy, reliability, or completeness of any content on the Platform, including reports, analytics, or AI-generated insights

HovaSee does not warrant that workflow automations, escalations, or notifications will execute without delay or error in all circumstances. Church administrators are responsible for monitoring outcomes and intervening where automated processes fail to resolve as expected.

Limitation of Liability

To the fullest extent permitted by applicable Nigerian law, HovaSee and its officers, directors, employees, and agents shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of data, revenue, goodwill, or opportunity
• Damages arising from unauthorized access to or alteration of your data
• Damages arising from the conduct of third-party integrations (Supabase, Vercel, Resend, Meta/WhatsApp)
• Losses arising from incorrectly configured workflows, missed automations, or failed notifications
• Losses arising from a church administrator's misuse of member or visitor data

In any event, HovaSee's total aggregate liability to you for any claims arising under these Terms shall not exceed the greater of (a) the amount you paid to HovaSee in the 12 months preceding the claim, or (b) ₦50,000 (fifty thousand Naira), whichever is applicable.

Some jurisdictions do not allow certain exclusions or limitations of liability. In such cases, the above limitations apply to the fullest extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless HovaSee and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Platform in violation of these Terms
• Any content you submit to the Platform, including member records, visitor data, or report submissions
• Your church organization's failure to obtain proper consent from members or visitors for data collection and processing
• Your violation of any applicable law, regulation, or third-party right
• Any dispute between your church organization and one of its members, leaders, or visitors arising from the use of HovaSee

Governing Law and Dispute Resolution

A. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

B. Informal Resolution

Before initiating formal proceedings, you agree to contact us at legal@hovasee.com and give us a reasonable opportunity (no less than 30 days) to resolve the dispute informally.

C. Dispute Resolution

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act (as amended) of Nigeria, or by the courts of competent jurisdiction in Nigeria. You agree to submit to the personal jurisdiction of Nigerian courts for any matters not subject to arbitration.

D. No Class Actions

To the extent permitted by law, you agree to resolve disputes with HovaSee on an individual basis and not as part of a class, collective, or representative action.

Changes to These Terms

We may update these Terms from time to time to reflect changes in the Platform, our business, or applicable law. When we do:

• We will update the "Last Updated" date at the top of this page
• For material changes, we will notify church administrators and account holders via email and/or an in-app notification at least 14 days before the changes take effect
• Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Terms
• If you do not agree to the updated Terms, you must stop using the Platform before the effective date and may request account deletion

Miscellaneous

A. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HovaSee regarding your use of the Platform and supersede all prior agreements, representations, or understandings.

B. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

C. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

D. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. HovaSee may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.

E. Force Majeure

HovaSee shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, internet or telecommunications failures, government actions, or natural disasters.

F. Language

These Terms are written in English. In the event of any inconsistency between an English version and a translated version, the English version shall prevail.

Contact Information

If you have any questions, concerns, or notices regarding these Terms of Use, please contact us:

• General enquiries: hello@hovasee.com
• Legal notices: legal@hovasee.com
• Security issues: security@hovasee.com
• Account support: support@hovasee.com

We aim to respond to all formal legal notices within 5 business days and general enquiries within 2 business days.